On this page you will find clear answers to the most frequently asked questions about the luxury transport services we provide in London, Turkey, and Bosnia — including airport transfers, VIP services, chauffeur-driven car hire, and private tours.
Tripyana's answers before you book: child seats are free for every age, babies included, up to two per car; give each child's age when booking. At airports your chauffeur tracks your flight and waits 60 minutes free. Groups of eight or more are quoted for a Sprinter or two cars. Check licence PHOP950 via the footer link.
Questions About Tripyana Services
We provide complete luxury transport services including:
- Airport transfers to and from the airport
- VIP airport meet & greet
- Chauffeur-driven car hire
- Private tours
- Corporate & business transport
across London, Turkey, and Bosnia.
Our services are currently available in three main destinations:
- United Kingdom (London)
- Turkey
- Bosnia and Herzegovina
Yes. We pay special attention to families and provide spacious, comfortable vehicles, with child seats available on request and services tailored to your needs.
Absolutely. Our services are available 24 hours a day, seven days a week.
Questions About Booking Our Transport Services
You can book easily through:
- Contacting us through our contact page
- A phone call
- The booking form on our website
and our team will confirm your booking within minutes.
Yes. We recommend booking in advance, especially during busy travel seasons, to guarantee the right vehicle is available at your required time.
Yes. Bookings can be changed. Free cancellation up to 24 hours before pickup for transfers, chauffeur hire and day trips; within 24 hours the booking is charged in full. On a multi-day programme only the first day is charged. For the airport VIP meet & assist service, it is free up to 36 hours before the service.
Yes. Online booking stays open until one hour before pickup. On very short notice the chauffeur may arrive a little after the set time.
Yes. Open Trip preferences when you book and choose Quiet ride, or Happy to chat if you would like local tips. Your chauffeur sees your choice with the job details before pickup, so you do not need to explain it on the day.
You choose a phone call or a text message under Trip preferences when you book. At the airport, your chauffeur also waits inside arrivals with a name board. If you leave the choice blank, your chauffeur uses the phone number on the booking.
Yes. Tick I am booking for someone else in Trip preferences, then add the passenger name and mobile with country code. Your chauffeur contacts the passenger directly on the day, and the booking confirmation still comes to your own email address.
No. UK law bans holding a phone while driving and sets the speed limit on every road, and our chauffeurs follow both. If your time is tight, book an earlier pickup, because your chauffeur will not speed to make up minutes.
Chauffeur hire starts at four hours, from £230 per car in an E-Class, and runs up to 12 hours. Extra time is added in full hours, from £45 in London and from £55 on a day trip outside London. The booking form shows the final price before you pay.
FAQs About London Airport Transfers
Yes, we provide a professional meet & greet service inside the airport with a welcome name board and assistance with your luggage, plus Heathrow airport transfer to your hotel.
Your chauffeur tracks your flight, with 60 minutes of free waiting after landing. If you land late, your chauffeur is still there. If your airline cancels the flight, we move your booking to the new flight free of charge, even within 24 hours of pickup, or refund you in full.
Absolutely. Your chauffeur will help carry your bags from the arrivals gate all the way to the car.
Yes. Child seats are free of charge for every age, babies and infants included, with up to two seats per car. Give each child’s age when you book and the right seat is fitted before pickup.
FAQs About Our Fleet and Vehicles
We offer a diverse chauffeur-driven fleet that includes:
Mercedes E-Class – Mercedes V-Class – Mercedes S-Class – Range Rover – Mercedes Sprinter, and other modern vehicles.
Yes, all of our services are provided exclusively with a professional chauffeur.
Absolutely. All of our vehicles are fully insured and undergo regular maintenance and high cleanliness standards.
The choice depends on the number of passengers, the amount of luggage, and the type of service required — and our team is always happy to help you make the best decision.
FAQs About Airport VIP Services
It is a distinguished Heathrow VIP Meet & Assist service that includes greeting the traveler at the aircraft door, fast-track through passport control, and full assistance inside the airport.
We provide VIP services mainly at London airports, and especially at Heathrow Airport.
It is ideal for business travelers, families, VIPs, and anyone who wants a fast and luxurious arrival experience.
FAQs About Pricing and Payment
The price is determined based on:
- The type of service
- The distance
- The duration
- The type of vehicle requested
No. The booking form shows one final price per car in pounds before you pay, with nothing added on top, no booking fee and no card surcharge. Airport drop-off charges are already in the price. A stop you add after booking adds time, so it changes the price.
Pay now on the booking form by card, Apple Pay or Google Pay, or choose cash on arrival. Day trips and hourly chauffeur hire can also be paid by card to your chauffeur on arrival. The airport VIP meet & assist service is paid online only. Every booking is charged in pounds.
FAQs About Private Tours
Yes, we design private tour programs tailored to each client’s wishes and interests.
Absolutely. We provide intercity travel services with complete itinerary planning.
Yes, all of our tours are designed to suit families, with comfort and privacy in mind.
FAQs About Services in Turkey and Bosnia
Yes, we deliver the same level of quality and professionalism across every country we operate in.
Absolutely. All of our chauffeurs are experienced and have full knowledge of the destinations and tourist landmarks.
Didn’t find an answer to your question?
If you have any other question not covered on this FAQ page, the Tripyana team is always ready to help you and provide full support.
Helpful Links You May Like
For official travel information about the United Kingdom, you can visit the official VisitBritain tourism website VisitBritain.