Meet & Assist — VIP Greeting at the Aircraft Door
Book your Meet & Assist
A personal greeter, fast-track where available, porter and private transfer — all in one booking.
Total£0
What the service includes
Personal greeter with your name board
Waiting the moment you step off the aircraft — not at the far end of the terminal.
Fast Track included
Fast-track immigration or security for every passenger in your booking.
Luggage help & porter
Help with up to 4 bags, or add a porter who carries everything (up to 8).
Private transfer option
Your chauffeur meets you alongside your greeter — Mercedes or Range Rover to your hotel.
Where your greeter waits
On arrival
Your greeter waits at the aircraft exit gate holding a board with the name you choose at booking — before the queues build at immigration. We track your flight automatically; if your landing time changes, your greeter is in place at the right moment.
On departure
Your greeter meets you at the drop-off point in front of the departures terminal around three hours before take-off, and escorts you through check-in and Fast Track security to your gate. See our full guide to how Heathrow Fast Track works.
The service operates at Heathrow, Gatwick, London City, Stansted and Luton — all terminals.
Instant booking and confirmation
- Book and pay securely online — instant confirmation with your reference and voucher by email.
- Book any time up to 12 hours before your service; bookings under 24 hours simply carry a £70 late-booking fee.
- Free cancellation up to 36 hours before the service (London time), refunded in full automatically.
Many guests add the private transfer so one booking covers you door to door — see our fixed-price Heathrow transfer to central London.
How the service works
- 1 Book and pay in minutes We verify your flight automatically, and your confirmation arrives instantly with your voucher and booking reference.
- 2 We track your flight Even if your landing time changes, your greeter is in place at the right moment.
- 3 You are met and expected On arrival: at the aircraft exit gate, holding a board with your name. On departure: at the drop-off point.
- 4 Delivered safely to your hotel Your private chauffeur waits alongside your greeter and drives you straight to your hotel door (when you add a car).
Frequently asked questions
Where do I find my greeter?
On arrival, your greeter waits the moment you step off the aircraft, holding a board with your name. For departures, they meet you at the drop-off point in front of the departures terminal — for any question, just message us on WhatsApp.
What if my flight is delayed?
We verify your flight at booking and your greeter tracks it live. If you land early or late, your greeter adjusts automatically — no action needed from you.
Can I cancel my booking?
Yes — cancellation is free up to 36 hours before the service (London time), refunded in full automatically through the link in your confirmation email.
How many passengers and bags can I book?
Up to 7 passengers and 8 checked bags online. Help with 4 bags is included, and a dedicated porter can take all of them. For larger groups, message us on WhatsApp for a tailored quote.
Do you cover departures as well as arrivals?
Yes. For departures your greeter meets you at the drop-off point in front of the departures terminal, escorts you through check-in and Fast Track security, and walks you to your gate area.
Which airports do you operate at?
London Heathrow, Gatwick, London City, Stansted and Luton — all terminals.
Is this an airport assistance / meet and assist service?
Yes. This is a VIP meet and greet service with personal airport assistance throughout the terminal: your greeter waits at the aircraft exit gate, helps with your bags and escorts you through fast track immigration or security at Heathrow and all other London airports we serve.
- Free cancellation up to 36 hours
- Secure payment by Stripe
- UK-licensed operator — PHOP950