Meet & Assist Heathrow | VIP Airport Greeter — from £350

What VIP Meet and Assist at Heathrow Covers, and What It Doesn’t

Whatever name you book it under, a Heathrow airport concierge is one person beside you on the walk from your plane to your car.

Included in every package:

• Your greeter follows your inbound flight and is at the gate with a board showing your name when the doors open.
• A guided walk to the quicker passport queue, with Fast Track already in the price.
• Help finding your belt at reclaim and moving your bags out of the hall.
• An escort through the arrivals hall to your driver at the kerb.
• Written confirmation of your terminal and service details before you fly.

Not in the base package:

• A porter for heavy luggage, added when you book.
• Lounge access and the private car to your hotel, optional extras each priced before you pay.

One thing no greeter can do is speak to the border officer for you. You still hand over your own passport at the desk and answer any questions yourself. Your concierge’s job is to get you to the right lane quickly and stay with you until you are in the car.

Flying in from the Gulf? Meet & Assist at Terminal 4

Most Gulf airlines land at Heathrow Terminal 4: Saudia, Qatar Airways, Kuwait Airways, Etihad, Oman Air and Gulf Air. Emirates and Royal Jordanian use Terminal 3. Your greeter waits with a name board at the gate when your flight lands, stays beside you through immigration and baggage reclaim, and walks you to your car or the arrivals exit.

After an overnight flight with children or older parents, that first hour is the one that matters. Add a private car to your hotel in the same booking, so one confirmation covers the whole arrival.

Heathrow Airport Concierge: Arrival, Departure or Both

Searching for a VIP airport concierge at Heathrow? That is what Meet & Assist is: a dedicated agent, the Fast Track lane and a personal escort, booked per direction — on arrival, on departure, or both together.

Booking Heathrow Concierge for a Client or Guest

You do not need to be on the flight to book Meet & Assist. It suits an executive assistant arranging a director’s arrival, a company hosting overseas partners, or a son or daughter whose parents are flying in alone.

• Enter your guest’s name as it appears in their passport, with the flight that lands at Heathrow.
• The greeter holds a board with that name, so your guest knows who to look for after a long flight.
• Confirmation comes to your email, ready to forward with the meeting point and terminal.
• A larger party is added to one booking rather than booked guest by guest.
• Add the private car in the same order and your guest goes straight on to the hotel, office or home address you give.

You know someone is beside your guest until they are seated in the car.

Booking Your Heathrow VIP Arrival: What to Send Us

Booking takes a few minutes online: you send your flight, guest names and bag count, and we arrange the rest. Fast Track is included in every package, so there is nothing extra to request for the passport lane.

The booking form asks for:

• Your inbound flight number and landing date, so the team can follow delays.
• The full name of every guest, as printed in their passport.
• The number of checked bags, so a porter can be added for heavy luggage.
• A mobile number that will work in the UK when you land.
• Your hotel or home address, if you add the private car.

Arriving on a connecting flight? Send the flight that actually lands at Heathrow, not your first leg. That way a late earlier flight never leaves you without your greeter. If your flight is running late, our guide to Heathrow flight delays explains what a late landing means for your arrival.

Changing planes at Heathrow? Give both flight numbers when you book; an escort between your two flights is arranged on request.

Onward flight from Gatwick? If your next flight leaves from Gatwick, our Heathrow to Gatwick transfer takes you and your bags between the two airports by car.

Travelling with an older relative or a wheelchair user? Add a short note in the form and your greeter keeps to their pace.

Once you pay, written confirmation arrives with your service details and the terminal you land at.